In recent weeks there have been technical problems with the sending of newsletters via email . Especially for users of hotmail.com, live.com and outlook.com, several readers have reported to us that they either do not receive newsletters or enter spam or spam folders .

How to solve the problem?

Solving this problem is as simple as including our shipping addresses in the list of secure senders or in the contact book, so you will always be sure to receive the newsletters correctly. These are the email addresses that you should verify as “secure senders” :

Here are some instructions on how to verify these email addresses for different popular email providers :

HOTMAIL - add secure senders

It is necessary to add our senders (, and ) to your list of Safe senders of HOTMAIL, to do this follow these steps:

- Select Options | More options on the Windows Live Hotmail toolbar

- Follow the link Secure and blocked senders, then click on Protection against spam

- Click on Secure senders

- Place the emails, and in the space where it says secure sender or domain to be marked as secure

GMAIL - add secure senders

It is necessary to add our senders (, and ) to your list of Safe senders of GMAIL, to do this, follow these steps:

- Click on Contacts [Contacts], located on the left side of the entire Gmail website.

- Click on Add Contact.

- Copy and paste from our sender the address of our e-mail, in the dialog box arranged for the main e-mail address.

- Click on Save.

- Click on the Mass spam [Spam] button located on the left side of the entire Gmail website.

- Mark the checkbox next to our email.

- Click on the button It is not Spam [Not Spam] at the top.

- Repeat the same steps for and

OUTLOOK - add secure senders

It is necessary to add our senders (, and ) to your list of Safe senders of OUTLOOK, to do this, follow these steps:

- In the Tools menu, click on [Options] options.

- In the Preferences tab, click Junk Mail [Junk E-mail].

- On the Safe Senders tab, click on add.

- In Add address [add address] copy and paste our email, . And click on OK.

- Repeat the same steps for and

YAHOO - add secure senders

It is necessary to add our senders (, and ) to your list of “ Safe senders ” of YAHOO, to do this follow these steps:

- You will need to establish a filter to redirect our email to your inbox:

- Open your inbox and click on Email Options (upper right corner).

- Select the filters (lower left corner).

- Click on the Add [Add link] link on the filters page.

- Update the "Sender header" [From header]: which governs the following two (2) pieces of information: "Contains" and . This basically allows the email server to identify our electronic communication based on the sender's email address [* From *].

- Click on the Choose Folder drop-down menu and select the Inbox.

- Select the filter button add [Add Filter].

- Repeat the same steps for and

Other systems

If you use a Web email system or an email application that is not mentioned above, the instructions for placing our email in the approved Contact Book will depend on the specific email program you use. If you access the help files, or the Instruction Manual, or the User Support, there must be instructions on how to do it.

In many cases, simply adding the sender's address, and, to your contact book or your approved contact book should be sufficient.

If our updated information does not reach your inbox, we suggest you check your unsolicited bulk email [spam] in the spam folder [bulk folder] or in your junk mail folder [junk folder]. If you find our email in one of these folders, you will need to find a way to inform your email program or application that the message you received is not unsolicited bulk email. Most likely, you will have to select our email address and click on the "Not Spam" [Not Spam] or "Not Junk Mail" [Not Junk] button, if available. For more information about your email program or application, please visit the Help section that is associated with the customer's email / email application.

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